Case Study: Digital Platforms - BizSpark
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1st November 2017
Case Study: Digital Platforms - BizSpark
The Customer: Microsoft BizSpark is a global program with a membership of over 100,000 that helps startups succeed by giving them free access to Microsoft Azure cloud services, software, and support.
The Solution: Beyondsoft’s solution for BizSpark support started with a phased approach. It was determined that the highest impact pain point for customers was inconsistent and unreliable program messaging. To resolve this, the Beyondsoft team needed to become subject matter experts for the program and engineering backend. This entailed creating over 30 custom content pieces, ranging from engineering updates to program functionality on the Microsoft Community Forums. This new channel of frontline (Tier 1) support reached over 50,000 customers, facilitating a self-help model and reducing support overhead.